URGENT CALL
FOR VOLUNTEER COUNSELLORS/THERAPISTS/CLINICAL PSYCHOLOGISTS
Seeking qualified therapists to offer a minimum of 1 hour per week for telephone counselling throughout the Covid-19 isolation period. Volunteers should be qualified members of BACP, UKCP, BPS AND HCPC with valid indemnity insurance and clinical supervision
Coronavirus (COVID-19)
For health information and advice, read our pages on coronavirus. Learn about the government response to coronavirus on GOV.UK.

PRIVACY POLICY
The website for COVID Herts Counselling is www.crisisherts.com/. We’re committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR).

Our privacy policy explains when and why we collect personal information about people who visit our website, how we use that information, the conditions under which we may disclose information to others with your consent and how we keep information secure.

We may change our privacy policy from time to time so please check this page periodically to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this Policy and our privacy practices should be sent to our email: cs@covidherts.com. Alternatively, you can telephone 07375 922 224.

WHO ARE WE?
COVID Herts Counselling is a free telephone service aimed at providing therapy and conselling services to those who have been affected by the Coronavirus pandemic. Person Centred Therapy, (PCT), is also known as Person-Centred Psychotherapy, Person Centred Counselling, Client Centred Therapy & Rogerian Psychotherapy.

HOW DO WE COLLECT INFORMATION ABOUT YOU?
We obtain information about you when you use our website contact forms, send us an email, or call during our telephone sessions.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect on our website might include your name, address, email address, telephone number and other information that you consent to provide on our website contact forms.

Category of personal data and data subject
Legal basis for processing personal data Who these personal details are shared with Time limits for erasure Organisational/Technical security measures to ensure security level appropriate to risks

Patient's who email us to make enquiries

 

              Necessary for the purposes of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject 2 years unless the person emailing makes an appointment for an examination when the data may be transferred to their medical records and data is processed in accordance with patient records above

1 year after the Coronavirus pandemic has ended

 

If paper records of emails are made they are not kept and destroyed by shredding. Electronic data is password protected, employees can only access the information essential for their role and receive appropriate training for their role. All employees have passwords so there is an audit of any changes made, there is also a back-up system that means data can be restored. All anti-virus software and other software are kept up to date. We will monitor any emails sent to us, including file attachments for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law
 
People who make a complaint to us              

The purposes of legitimate interests pursued by our DPO, Cheryl Sandford.

Registered health care professionals and those under their supervision

1 year after the Coronavirus pandemic has ended

Paper records are kept securely. Electronic data is password protected, employees can only access the information essential for their role and receive appropriate training for their role.

 

HOW ELSE YOUR INFORMATION MAY BE USED?
We may also use your information to:

  • Carry out our obligations arising from any contracts or agreements entered into by you and COVID Herts Counselling
  • Seek your feedback on the services we provide
  • Notify you of relevant changes to our services

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. COVID Herts Counselling will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with COVID Herts Counselling.

WHO HAS ACCESS TO YOUR INFORMATION?

  • We will not sell or rent your information to third parties.
  • We will not share your information with third parties for marketing purposes.

YOUR RIGHTS
Under the General Data Protection Regulation (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you.

THE RIGHT TO BE INFORMED
This encompasses our obligation to provide ‘fair processing information’, typically through a privacy notice that emphasises the transparency in our data processing methods and the reasons we may process your personal data with your consent.

THE RIGHT OF ACCESS
This allows individuals to be aware of and verify the lawfulness of the processing.

THE RIGHT OF RECTIFICATION
This gives individuals the right to have personal data rectified if it is inaccurate or incomplete.

THE RIGHT TO ERASE
Also known as ‘the right to be forgotten’ this enables an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.

THE RIGHT TO RESTRICT PROCESSING
This provides individuals with the right to ‘block’ or suppress processing of personal data.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we take great care to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

LINKS TO OTHER WEBSITES
Our website may contain links to other websites run by other organisations. This privacy policy applies only to the COVID Herts Counselling's’ website‚ so we encourage you to read the privacy statements on the other websites you visit. COVID Herts Counselling cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party website, COVID Herts Counselling cannot be held responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the privacy policy of that third-party site.

We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

Please read our GDPR Privacy Policy carefully, as it contains important information about how we use the personal and healthcare information we collect on your behalf.

Website statement updated on Friday 3rd April 2020, next review date on Saturday 3rd April 2021

@2020 - Miss Cheryl Sandford (MBACP Accredited) - As endorsed by Roberto Perrone on BBC 3CR radio on Wednesday18th March 2020