Your answer's are voluntary. But if you do answer, your feedback
will provide valuable information for the service to celebrate positive
feedback, and identify opportunities to make improvements. At the
moment, around 9 out of 10 clients say they would recommend the
service they've used, which lets staff know that their efforts have
Your answer will not be traced back to you, and your details will
not be passed on to anyone. A friend or a member of your family
is welcome to answer the question if you are unable to. Service
providers are encouraged to make the survey accessible to all clients.
This means they should be able to help clients that may need assistance,
such as people with disabilities, literacy issues or mental health
Service providers will gather the results and analyse them rapidly
to see if any action is required. The responses to the survey questionnare
will be used to create an overall score, which will be published
on this website. The comments, however, are retained by the service,
to pass on to staff and managers.
No, this will not replace the current NHS complaints procedure or
other forms of feedback. Hospitals and other service providers will
continue to use their own ways of gathering feedback in addition
to the patient survey questiionnaire.
Please provide your feedback, by completing
the form opposite. This form can also be downloaded
from here and emailed to firstname.lastname@example.org.
Thank you for your feedback.