URGENT CALL
FOR VOLUNTEER COUNSELLORS/THERAPISTS/CLINICAL PSYCHOLOGISTS
Seeking qualified therapists to offer a minimum of 1 hour per week for telephone counselling throughout the Covid-19 isolation period. Volunteers should be qualified members of BACP, UKCP, BPS AND HCPC with valid indemnity insurance and clinical supervision
VOLUNTEERS REGISTRATION FEEDBACK
Coronavirus (COVID-19)
For health information and advice, read our pages on coronavirus. Learn about the government response to coronavirus on GOV.UK.

CLIENT SATISFACTION SURVEY
The Client Satisfaction Survey or Friends and Family Test (FFT) was created by the NSH to help service providers and commissioners understand whether their clients are happy with the service provided, or where improvements are needed.

It is a quick and anonymous way to give your views after receiving care or treatment across the NHS, or other medical treatment organisation.

FILLING OUT THE SURVEY
You will be asked to answer the question: "How likely are you to recommend our service to friends and family if they needed similar care or treatment?"

You can rank your answer from "extremely likely" to "extremely unlikely". You will also have the opportunity to explain your ranking by adding comments, and you may be asked some follow-up questions. This is important, because service providers can only make changes if they know exactly what is or isn’t working.

DO YOU HAVE TO RESPOND TO THE SURVEY?
Your answer's are voluntary. But if you do answer, your feedback will provide valuable information for the service to celebrate positive feedback, and identify opportunities to make improvements. At the moment, around 9 out of 10 clients say they would recommend the service they've used, which lets staff know that their efforts have been appreciated.

Your answer will not be traced back to you, and your details will not be passed on to anyone. A friend or a member of your family is welcome to answer the question if you are unable to. Service providers are encouraged to make the survey accessible to all clients. This means they should be able to help clients that may need assistance, such as people with disabilities, literacy issues or mental health problems.

HOW WILL THE RESULTS BE USED?
Service providers will gather the results and analyse them rapidly to see if any action is required. The responses to the survey questionnare will be used to create an overall score, which will be published on this website. The comments, however, are retained by the service, to pass on to staff and managers.

DOES THIS REPLACE THE NHS COMPLAINTS PROCEDURES OR FORMS OF FEEDBACK?
No, this will not replace the current NHS complaints procedure or other forms of feedback. Hospitals and other service providers will continue to use their own ways of gathering feedback in addition to the patient survey questiionnaire.

PROVIDING YOUR FEEDBACK
Please provide your feedback, by completing the form opposite. This form can also be downloaded from here and emailed to cs@covidherts.com.

Thank you for your feedback.

YOUR FEEDBACK - Fields marked with an ® are all required
QUESTION 1- What is your name? ®
QUESTION 2 - We would like you to think about your recent experience of our service. How likely are you to recommend our services to others, if they need similar care or treatment?
QUESTION 3 - Thinking about your response to the above question, please explain your reasons ®
QUESTION 4 - Are you male or female?
QUESTION 5 - How old are you?
QUESTION 6 - Do you give us permission to share your views and comments?
 

 

We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

Please read our GDPR Privacy Policy carefully, as it contains important information about how we use the personal and healthcare information we collect on your behalf.

@2020 - Miss Cheryl Sandford (MBACP Accredited) - As endorsed by Roberto Perrone on BBC 3CR radio on Wednesday18th March 2020