URGENT CALL
FOR VOLUNTEER COUNSELLORS/THERAPISTS/CLINICAL PSYCHOLOGISTS
Seeking qualified therapists to offer a minimum of 1 hour per week for telephone counselling throughout the Covid-19 isolation period. Volunteers should be qualified members of BACP, UKCP, BPS AND HCPC with valid indemnity insurance and clinical supervision
Coronavirus (COVID-19)
For health information and advice, read our pages on coronavirus. Learn about the government response to coronavirus on GOV.UK.

COMMENTS AND COMPLAINTS
Our staff at the COVID Herts Counselling are very interested to know what our clients are thinking about the services that we offer at the organisation.

We realise that there are times when you may want to make a comment about our work, others when you may have a good idea about how we can make improvements.

We understand that clients do not like making comments, complaints or suggestions believing this might upset someone or cause problems. We do however, positively welcome your views because we want to offer the best service possible. We hope that if you have a problem you will use our complaints procedure in order for us to be able to resolve the matter locally in-house.

We take all complaints seriously. If you have a comment, complaint or any suggestions, please inform Cheryl Sandford, or complete our form on our "Client Feedback" page. Please provide as much information as you are able to and will either talk to you at a time suitable for yourself, or contact you via email within a few days.

If you would like to write down your views;

Please address your letter to Cheryl Sandford.

Our complaints procedure can also be downloaded from our Documents Page on our website.

We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

Please read our GDPR Privacy Policy carefully, as it contains important information about how we use the personal and healthcare information we collect on your behalf.

Website statement updated on Friday 3rd April 2020, next review date on Saturday 3rd April 2021

@2020 - Miss Cheryl Sandford (MBACP Accredited) - As endorsed by Roberto Perrone on BBC 3CR radio on Wednesday18th March 2020